With Priority Processing, your order will be managed by one of our Online team members ahead of all other orders in our system. If the order is placed prior to 11 am AEST, we guarantee that it will be shipped that day (if stock is available at our warehouse or stores). 

Rest assured with this nominal fee, your order joins our priority queue, prioritising your order over others placed without this handling fee. For example, if there is only one unit remaining of a product you purchase, Priority Processing will ensure this unit is allocated to your order above all others.

If your item is out of stock, you will be assigned a team member who will be your personal contact throughout the order process, until delivery. They will contact you within 4 hours (during standard business hours) to offer you a suitable substitute, a refund or an ETA. In the unlikely event that your order cannot be filled and a suitable substitute cannot be located, the Priority Processing charge will be refunded. 

At Flaming Coals, we pride ourselves on customer service. Priority processing is simply for those who require accelerated shipping and more one-on-one customer service. Feel free to ask our friendly staff via our Live Chat service if you have any more queries or simply call us on 1300 001 881.